What Information Is Collected 

 

Information Automatically Collected 

 

For all visitors on our sites, we (either internally or through third party providers) automatically collect information which is used to support the internal operations of our sites, provide access to features and content on our sites, and analyze the performance of sites. This information may be used to enhance and improve technology that we use to offer content on our sites, offer analytics, and provide advertising.  If you use the sites for purely informational purposes, meaning that you do not create an account or provide us with any other personal information, we automatically collect the personal data that your browser transmits to our server. Such information may include:

 

• Device information, such as browser information, language and version of browser software, operating system and interface, Internet Protocol (IP) address

• Date and time of the request

• Time zone difference to Eastern Standard Time (EST)

• Website from which the request originates

• Content of request (specific page)

• Access status/HTTP status code

• Volume of data transmitted in each case

 

Cookies 

 

We use "cookies," small files that are saved on your computer or mobile device, to allow you to use enhanced features of the sites. Cookies allow us to recognize your browser the next time you visit our sites by storing IP addresses, browser information, or your account information and shopping cart. By using cookies, we can improve your experience when you visit our site and provide site content and services that are customized for you. 

Our sites use two types of cookies: transient cookies and persistent cookies. Transient cookies are automatically deleted when you close your browser. They include session cookies, which store a session ID, with which various requests from your browser can be assigned to the common session. This allows your computer to be recognized when you return to our website. The session cookies are deleted when you log out or close your browser. Persistent cookies are automatically deleted after a specific period that can vary depending on the cookie. You can delete cookies at any time in your browser’s security settings.

You can set your computer to alert you whenever a cookie is sent or to turn off most cookies via your internet browser. This includes our cookies or cookies from our third party providers. Note, however, that some mobile devices store cookies in app-specific areas not controlled by browser settings. If you do not accept cookies, some features of our sites may not be available to you.  

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Voluntarily Provided Information

 

We may collect other personally identifiable information from you on our sites. This includes but is not limited to your contact information and payment information. The types of information collected depend on how you interact with our sites, such as if you use it for purely informational purposes or if you create an account or make a purchase. Some examples of information we collect that you may voluntarily provide includes the following: 

 

• Personal data such as contact information (first name, last name, email address, telephone number, shipping and billing addresses)

• Credit card or other payment information

• Information for creating an account on our sites, as email address, login information and password, account settings

• Demographic information such as date of birth

• Purchase history

• Communications with customer service

 

This information is collected to provide you with better services and will not be collected without you voluntarily providing it. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. This includes using advanced encryption techniques and firewall technology.

 

How Collected Information May Be Used 

 

Both automatically collected information and voluntarily collected information may be used for the following purposes: 

 

Provide services, requests, and features relating to our sites. Services may include providing users with the ability to register for an account. Having an account with us allows you to access certain sites or features, such as maintaining order history, and allows for faster and easier access to sites for future orders. This also includes allowing a customer to stay connected with our brand and products by providing account holders with information about products, services, and other promotional events. Your information may also be used if you voluntarily sign up to join our e-mail newsletter list. 

 

Fulfill orders. Payment information will only be used when you place an order using our sites. Our sites may obtain or share this information with third party online payment service providers. If a user selects a third-party online payment service provider when placing an order on our sites, personal data relating to the user is automatically transferred to the third-party provider. This personal data generally consists of the first name, last name, address, e-mail address, IP address, telephone number, and other data required for processing the payment. Personal data relating to an order is necessary for processing the purchase contract order fulfilment, and fraud prevention.

 

Administer, support and improve our sites. This includes running analytics to understanding how customers use our sites, understand how customers shop with us, and determine how our sites are accessed. This allows us to improve user experience through greater personalization, features, and functions on our digital platforms and improving our customer’s interactions with our brand. This also allows us to run, manage, and optimize our sites including enhancing customer experience through better communications, advertising, and development of products and technologies.   

 

Lawful business purposes. This allows us to operate and improve upon our business and lawful business activities; to maintain our records and accounts, to conduct research, to detect and prevent fraud or misuse of our services or products; and for any other business purpose permitted by law.

 

Comply with legal and safety requirements. This includes using information to defend or protect us, our customers, or third parties from harm or in legal proceedings, to protect our rights, protect our security and the security of our employees, customers, and property, information required for internal operations such as accounting, legal, tax, and other similar obligations under the applicable law. This also includes information required to ensure that our sites are running securely, to prevent fraud, and protect the rights, property, and safety of us, our property, and our customers. We may also use such information to fulfill our legal obligations, including complying with court orders or other government requests for information and maintaining legal and regulatory compliance.

 

How Collected Information Is Shared 

We may share customer’s information with some of our trusted business partners who help us operate and maintain our sites and help us provide services and information to our customers.  We do not share customer’s personal information with third parties for their independent marketing purposes or other uses other than those described in the Terms & Conditions and Privacy Policy.

 

 Some third-party business partners may include:

 

• Payment processing providers who process purchase payments

• Order fulfillment partners, including shipping and logistics, who help to fulfill, track, and deliver orders and returns

• Website and mobile app servers and providers who help us maintain our technology and improve customer experiences

• Marketing service providers such as our e-mail newsletter providers and other companies who assist with communications about our brand’s products, events, and news, and events. Information such as e-mail addresses and activity data might be shared with such marketing email partners to help us better target email communications with customers

• Other third parties, to the extent needed to meet legal obligations

 

Our sites may contain links to other sites on the internet offered by third parties, such as linking to social media sites or sites that sell our products. We do not control the content or the privacy policies of those sites. If you use links from our sites to visit third parties’ sites, be sure to review those sites’ privacy policies and terms of use. You may also be able to order from our site through a third-party vendor. The third-party privacy policy and terms of use apply to any activity conducted with the third-party vendor. We encourage customers who interact with social media tools or other sites through our website or apps to refer the privacy policies and terms of use of those websites or apps as they are not covered by Melanin Hemp Goddess’s Terms & Conditions or Privacy Policy, nor is Melanin Hemp Goddess responsible for them. You may be able to alter settings on your browser or device to block those parties, but sometimes such settings may not be effective or will impact the content or quality of your interactions with our sites.